CONTINUOUS PROFESSIONAL DEVELOPMENT

FUNDAMENTAL OF FACILITIES MANAGEMENT

C3 : Apply Professional Service Manual (PSM) in Real Estate Salesperson’s daily encounters with customers ($40.00)


COURSE TITLE: Apply Professional Service Manual in Real Estate Salesperson’s Daily Encounters with Customers

CPD CREDITS: 2 Core points

CATEGORY: C3

LEVEL: L2

SERIAL NO.: C3L2S0319

 

TRAINER/S: Mr. Sam Gian

 

LEARNING OUTCOME:

This workshop seeks to achieve the following objectives for Real Estate Salespersons who hold supervisory / managerial position:

·           To acquire advanced knowledge and managerial / supervisory know-how through a more in-depth understanding of the Professional Service Manual (PSM).

·           To create awareness of the importance of a managerial checklist (based on the PSM) when providing practical advice or attempting to solve problems for customers.

 

It is hoped that by way of group discussions, exchanges of personal views, and ultimately, reflection on one’s own conducts, the learners will recognise the need to maintain a positive mind-set towards a more proactive and holistic Customer Service Program guided by the PSM.


This workshop employs the highly reflective way of learning by getting the participants to discuss case scenarios, point out mistakes, offer solutions, provide their views, and even debate the ‘rights and wrong’ way of carrying out their real estate agency business.

 

COURSE PROVIDER DETAILS:

Course Venue: Blk 190 Lorong 6 Toa Payoh, #02-510 S(310190)

Hotline: 6255 6091 / 6083

Email: cpd@lifemasteryacademy.com

 

*By registering, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions for CPD Core Registration & Issuance of Letter of Attendance.


TERMS AND CONDITIONS
1. 2 Core Credits will be awarded with each CPD Core course as approved by CEA. 
2. Seats/Registrations are on a first-come-first-served basis. Offer ceases when registration is full or otherwise stated by LMA.
3. RES is expected to make the necessary arrangements and give full commitments to attend the classes.
4. No refund for non-attendance or withdrawals.
5. An administrative charge of $21.40 (inclusive of GST) will be imposed for all approved transfer/re-scheduling of CPD courses. 
6. Course Fee will be forfeited should the participant not show up on rescheduled course dates (with effect from 01 Jan 2018).
7. The management reserves the rights to re-schedule the course dates and/or venue. Prior notice will be given.
8. In accordance to CEA’s CPD regulations and attendance requirements, RES are to clock in a minimum of 2 hours and 30 minutes of training hours.
9. A maximum of 15 minutes grace period is allowable for latecomers.
10. During lesson, any RES who leave the class for more than 15 minutes will not be awarded CPD Points and “Letter of attendance”.
11. All Terms and Conditions are to be complied with. Failing which, CPD Points and “Letter of attendance” will not be awarded.
12. The RES agrees that all IP in the program is the sole property of LMA. 
13. The RES agrees that she/he will receive no right, title or interest of any nature of the program materials. The Client must not allow any other party to commit any forms of reproduction.
14. “Letter of Attendance” will be issued out at the end of the class. 
15. By registering, you consent to LMA Privacy Policy and allowing LMA to periodically send you information on related products and services.
*For any CPD queries, kindly contact LMA at 6255 6091/6083 or email:
cpd@lifemasteryacademy.com

 

IMPORTANT REMINDER:

To complete your online registration, press the “Return to Merchant” button after successfully submitting payment.