C3: Understanding CEA’s Dispute Resolution Schemes ($40.00)

COURSE TITLE: Understanding CEA's Dispute Resolution Schemes

CPD CREDITS: 2 Core points





TRAINER/S: Mr. Subra/ Mr. John Yong/ Mr. Charles Ratnam



This course focuses purely on training Real Estate Salespeople in understanding conflicts, mediation and arbitration. Following which, RES will be guided through the dispute resolution schemes as set by CEA.


Course Objectives:

        Learners will have clear understanding of CEA’s dispute resolution schemes – Mediation and Arbitration.

        Learners will be also understand the importance of performing their roles and responsibilities in a professional and ethical manner so as to avoid the need for dispute resolution.

        Learners will also learn of the implications, penalties and remedies of dispute resolution.


Course Outline:

        Part 1: Understanding Conflicts
- What are Conflicts?
- Common sources and causes of conflicts
-I dentify conflict management solutions – Mediation/Arbitration


     Part 2 : Understanding CEA’s Dispute Resolution Schemes
- The CEA Mediation Sub-Scheme
- The CEA Arbitration Sub-Scheme
- Prescribed Dispute Resolution Centres
- Responsibilities Of Agents and Salesperson
- Costs Apportion



Course Venue: Blk 190 Lorong 6 Toa Payoh, #02-510 S(310190)

Hotline: 6255 6091 / 6083



*By registering, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions for CPD Core Registration & Issuance of Letter of Attendance.


1. 2 Core Credits will be awarded with each CPD Core course as approved by CEA. 
2. Seats/Registrations are on a first-come-first-served basis. Offer ceases when registration is full or otherwise stated by LMA.
3. RES is expected to make the necessary arrangements and give full commitments to attend the classes.
4. No refund for non-attendance or withdrawals.
5. An administrative charge of $21.40 (inclusive of GST) will be imposed for all approved transfer/re-scheduling of CPD courses. 
6. Course Fee will be forfeited should the participant not show up on rescheduled course dates (with effect from 01 Jan 2018).
7. The management reserves the rights to re-schedule the course dates and/or venue. Prior notice will be given.
8. In accordance to CEA’s CPD regulations and attendance requirements, RES are to clock in a minimum of 2 hours and 30 minutes of training hours.
9. A maximum of 15 minutes grace period is allowable for latecomers.
10. During lesson, any RES who leave the class for more than 15 minutes will not be awarded CPD Points and “Letter of attendance”.
11. All Terms and Conditions are to be complied with. Failing which, CPD Points and “Letter of attendance” will not be awarded.
12. The RES agrees that all IP in the program is the sole property of LMA. 
13. The RES agrees that she/he will receive no right, title or interest of any nature of the program materials. The Client must not allow any other party to commit any forms of reproduction.
14. “Letter of Attendance” will be issued out at the end of the class. 
15. By registering, you consent to LMA Privacy Policy and allowing LMA to periodically send you information on related products and services.
*For any CPD queries, kindly contact LMA at 6255 6091/6083 or email:


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