C3: Understanding CEA’s Dispute Resolution Schemes ($53.50)

(Category 3 - Level 1; C3L1S0270)


This course focuses purely on training Real Estate Salespeople in understanding conflicts, mediation and arbitration. Following which, RES will be guided through the dispute resolution schemes as set by CEA.

Course Objectives:

*Learners will have clear understanding of CEA’s dispute resolution schemes – Mediation and Arbitration.
*Learners will be also understand the importance of performing their roles and responsibilities in a professional and ethical manner so as to avoid the need for dispute resolution.
*Learners will also learn of the implications, penalties and remedies of dispute resolution.

Course Outline:

*Part 1 : Understanding Conflicts
-What are Conflicts?
-Common sources and causes of conflicts
-Identify conflict management solutions – Mediation/Arbitration

*Part 2 : Understanding CEA’s Dispute Resolution Schemes
-The CEA Mediation Sub-Scheme
-The CEA Arbitration Sub-Scheme
-Prescribed Dispute Resolution Centres
-Responsibilities Of Agents and Salesperson
-Costs Apportion

By registering, it is also deemed that you have agreed to the following Terms and Conditions.

TERMS AND CONDITIONS For CPD Core Registration And Issuance of Letter of Attendance
1. Each CPD Core course comes with 2 Core Credits as approved by CEA. 
2. Seats/Registrations are on a first-come-first-served basis. Offer ceases when registration is full or otherwise stated by LMA.
3. RES are expected to make the necessary arrangements and give full commitments to attending the classes.
5. The management reserves the rights to re-schedule the course dates and/or venue. Prior notice will be given.
6. In accordance to CEA’s CPD regulations and attendance requirements, RES are to clock in a minimum of 2 hours and 30 minutes of training hours.
7. A maximum of 10 minutes grace period is allowable for latecomers.
8. During lessons, any RES who leave the class for more than 10 minutes will not be awarded CPD Points and Letter of attendance.
9. All Terms and Conditions are to be complied with. Failing which, Letter of Attendance and CPD points will not be awarded.
10. The Client agrees that all IP in the program is the sole property of LMA. The Client agrees that she/he will receive no right, title or interest of any nature of the program materials. The Client must not allow any other party to commit any forms of reproduction.
11. By registering, you also consent to LMA Privacy Policy and allowing LMA to periodically send you information on related products and services.

Call us at 6255 6091 / 6083 or email for any inquiries.